Scale the work,
not the team.
We chase the missing invoice, settle the odd claim, answer the angry customer, call back the candidate and stop the renewal you forgot.
Your people spend their week on the work only they can do. We run the rest.
Tools do the easy work. The hard cases land on you.
Software handles most cases. The odd ones still need a person, and that person is usually you.
- ClaimVoice note on WhatsApp0:47
- RatesPDF in an emailPDFrates_v3_final.pdf
- RulesIn Marta’s headMAsk Marta
COO, logistics We bought the software. Now someone has to run it.
Claims manager, insurance Software does nine cases in ten. The tenth takes my week.
Head of operations, retail I spend my day in the middle of two suppliers.
Finance director, property Something went wrong and nobody owns it.
Map the work. Agree the standard. Hand it over. Review the record.
Four documents, in order. A map of how the work runs today, the standard before anything starts, every job as it runs, and the review when it is done.
- 01 · Map
Make the work legible.
about 10 days, not 3–6 months
One claim. Five teams. Five systems.
TeamSystemCustomer serviceShared inboxShared inboxClaims handlingClaims systemClaims systemLoss adjusterAdjuster portalAdjuster portalClaims managerEmailEmailFinanceBank portalBank portalStep 1Claim reported by phoneCustomer service · Shared inbox- Owner
- Whoever picks up the phone
- Record kept in
- Call notes in the shared inbox
- Approved by
- No one
- Workaround
- Notes retyped into an email to claims
The map becomes your Company OS: written down, kept current, and the work runs on it. See the Company OS →
- 02 · Standard
Agree the standard before work starts.
signed by you and us
- 03 · Run
Work runs in your systems, exceptions included.
in your tools, no rollout
- 04 · Review
Every result is checked. Misses are on us.
fix: reminder on day 2, redone free
We handle the repetitive cases. You keep the decisions.
Five functions run today, each against a written standard. Nothing posts, pays or settles past a threshold you did not set. If yours can be written down, we can run it.
12 workflows in your industry
Start with the three that cost you most.
Invoices wait on PODs, and PODs wait on drivers.
- 09:02Delivery confirmed in the TMSAutomated
- 09:03POD pulled from the driver appAutomated
- 09:05Charges matched to the carrier contractAutomated
- 09:06€140 detention checked against the gate logNamed person
- 09:41Invoice sent and posted to XeroAutomated
- Invoiced same day. Standard: close by day 4.
- Standard
- Month-end close
- Day 4
- Stays with you: Over €2,000
- Redone free
What the first week turned up.
Before the first job runs, we map the work as it is done today. One week of mapping found this.
- 22
Errors in the books
- 100+
Hours a month of copying
- €500k
Money at risk
Included with the work. Not built by your team.
A platform hands your team an agent to build, tune and watch. We hand you a person embedded in your team, with all of this already running.
A named person
A named person inside your Slack and your tools, answering in your threads. Not a ticket queue, not a vendor portal.
Knowledge intake
Send policy wording, SOPs, the approval loops and the rules your team keeps in its head. We turn them into the standard and the procedures behind it.
Your channels
Requests arrive by email, chat and your ticketing system. Nothing to reroute, nothing to install.
Legible as it runs
Every job, in order, visible to you as it runs. Not a dashboard you have to learn.
Monthly summary
Volume, misses, causes and cost on one page, every month.
Misses change the procedure
A logged miss updates the standard or the procedure behind it. The same miss does not happen twice.
Proactive by default
Receivables chased, renewals flagged, candidates followed up, claimants nudged for documents.
Your keys stay yours
Credentials never enter the sandbox. Real values are injected on the wire, bound to an allowed host.
How it works
What you can hold us to.
Four commitments to the team that works with us, written into every standard. No seats, no hourly billing, no usage fees.
- 0
Licences
- 100%
Rework covered
- 1
Named person
- 1
Supplier
Your data, your terms
- GDPRHandled under GDPR
Your rights honoured. Data leaving the EU moves only under Standard Contractual Clauses. Privacy policy →
- EUEU data residency
Your data can be stored and processed in the EU.
- Never used to train AI
Your data does not train models, ours or any provider’s.
- Encrypted, least privilege
Encrypted in transit. Only the access a job needs, and each client’s data kept apart.
- SOC 2SOC 2 / ISO 27001
In progress. Ask us for the current status and the security pack.
- Signed before we start
The standard, your thresholds and the remedy, agreed in writing before the first job.
Before you hand it over.
What operations leads ask before they hand a function over.
Does this replace my team?
No. Your people keep every decision above the threshold in the standard, and the work only they can do. We take the queue: the routine cases and the exceptions below that threshold.
What happens when a job is wrong?
The named person checks every result against the standard. A miss is logged with its cause, corrected and not billed, and the procedure behind it changes so the same miss does not happen twice.
Which systems do you work in?
Yours. Work arrives by email, Slack and your ticketing system, and is done in the tools you already run. Nothing to install, and credentials never enter our sandbox.
How fast can we start?
The written standard for your function comes back within one working day. Mapping the work takes a few short calls with the people who run it today. There is nothing to prepare.
How is it priced?
You start with the core workflows that cost you most, paid per completed job that meets the standard. It grows with your volume and with each workflow you add, never with seats or hours. No licences or usage fees, and a job that misses is redone free.
The people who answer for the work.
Jaume AlavedraCo-founderCame up in operations, then learned to write software to fix it.
Joan AlavedraCo-founderBuilds the operator that runs the work and the crew that maps each client.
Tell us the function you want off your desk.
Pick the function that takes the most hours. We come back with how we would run it, in writing.
- 1Today
Fill in the form. Nothing to prepare.
- 2Within one working day
The written standard for that function
- 3On the call
Meet the person who would own the work